It’s very hard for customer to browse to the opened chats to find the one they are looking for. We need a feature that makes mandatory add subject to the chat so that it’s shown in the widget within the list of opened chats.
Submitted
Add subject to chat and show them in the chat widget
I agree. I get lost in my own chats with intercom support. I know our customers do with us too. If I want to go back and find info, it’s super hard and I end up not being able to find it or asking a repeat question. A subject or title entered by us, the customer or AI would be awesome.
Would also be nice if as a user I could search all my messages to locate what I am looking for
All my agent have asked for this and it is very hard to tell which conversation is which. This would be a massive improvement for day to day workflow.
+1I submitted this one also. I know it drives me crazy as a customer chatting in w/ the Intercom Team so I know this is an issue for our customers as well, especially the Enterprise customers.
Totally agree with points above! Another solution would be to allow searching for keywords to allocate the chat
+3Bumping this as it’s a huge pain point the more you/your users use Intercom, and especially with Fin.
Subjects + search are a must.
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