It would be great if we could add temporary collaborators to a document or project in Intercom as not all our colleagues have access to Intercom.
Individual engineering or product team members work on a new feature / function which we then want to document. Previously we would draft everything in our internal repository, however when copying over into IC, images, etc do not come over and have to be added back in manually. So currently we use the option to ‘publish internally’ (no collection / FIN turned off) which allows us to draft directly in Intercom and then provide our SME’s with a link to the draft copy for review.
However, this then creates a feedback loop issue. For the reviewer they need to copy / paste or draft notes externally, etc…. It’s cumbersome and creates a bit of friction in the feedback process.
Suggestion would be to offer the ability to give users a temporary collaborator link on a specific article url (could be used for other features as well) which then allows them to add comments / make edits (permission control option on link?) directly in the page.