At FundedNext, we rely heavily on Intercom to power our Help Center and FAQs. Many of our articles are long and detailed, which is necessary for compliance and clarity. However, modern clients often don’t enjoy reading through large blocks of text, and as a result, some skip important information. This not only reduces the effectiveness of our knowledge base but also increases repeat queries to our support team.
Why We Need TTS in Intercom
We strongly believe a Text-to-Speech (TTS) button on Intercom Articles would significantly improve the client experience. With one click, clients could listen to an FAQ or policy being read aloud in a clear, natural voice — instead of having to read it.
Benefits:
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Accessibility – Makes our Help Center more inclusive for users with visual impairments or reading difficulties.
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Convenience – Traders can listen while multitasking (commuting, trading, or during daily tasks).
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Engagement – Clients are more likely to consume full content when listening instead of skimming.
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Support Efficiency – Fewer repetitive queries, since clients will fully understand rules and processes.
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Competitive Edge – Platforms like Babypips already offer this; Intercom adding it would show innovation and user-first design.
Why This Matters to FundedNext
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Improves customer satisfaction (CSAT/NPS) by making FAQs easier to digest.
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Reduces support workload by ensuring clients get the full picture without missing details.
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Strengthens our brand image, since clients will see FundedNext (and Intercom) as forward-thinking and accessible.
Alternative Option: Integration with Fundee
At FundedNext, we already have Fundee, our in-house AI voice assistant. If a native TTS feature is not possible in the short term, we’d love for Intercom to allow integration of external assistants like Fundee directly into the Help Center. That way, users could either:
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Click a TTS button to listen to FAQs, or
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Interact with Fundee for voice-based answers and follow-up questions.
Fundee
Call to Action
We request Intercom to:
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Add a native Text-to-Speech button for Articles/FAQs, OR
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Provide integration options for AI assistants like Fundee to connect with the Help Center.
This would greatly improve accessibility, client satisfaction, and overall efficiency for FundedNext — and for many other Intercom clients with similar needs.