In the Inbox table layout, it’s currently not possible to filter tickets by specific ticket states. While the conversation status dropdown (Open / Closed / Snoozed) works in table view, there’s no equivalent dropdown for custom ticket states.
It would be very helpful to have a similar dropdown in table view that lets teammates quickly filter the table by one or more ticket states (including custom states). This would make it easier to work with tickets directly in table view without needing separate Inbox Views for each state.
