In other systems that generally include billable support features , there are generally start/stop timers on a given Ticket/Conversation.
Solutions like this are ; HALO PSA, SuperOps, FreshDesk, etc.
A simple timer module with hours input override would make this competitive for task/ticket time tracking systems.
Archived
Add timers for tickets - allows task tracking for later billing
+3- Intercom Team
Hi
Jennifer here from Intercom 😀
I will pass this feedback on to our product team as a feature you would like implemented. I’ll keep my fingers crossed for you.🤞
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
+1- Intercom Team
Archiving as this request has not had any upvotes since it’s creation more than 12 months ago.
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