Add visible description to customers in the attributes of a ticket | Community
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Add visible description to customers in the attributes of a ticket

Related products:Tickets
  • June 25, 2025
  • 1 reply
  • 10 views

For the ticket form, we can configure attributes, but it would be great to be able to display the description of the attribute to the customers in order to give more information on the attribute

1 reply

  • Connector
  • December 30, 2025

This would be huge, and a relatively low lift I’d hope. Otherwise, ticket forms are severely limited, hoping customers understand the attribute. I assumed the Description would appear in placeholder text or maybe a tooltip.

If not Description, just some control to use to explain the attribute. Without something like this, it feels like forms can only be expected to be used for the simplest of use-cases - and not just a little simple, but the simplest of simple use-cases.