Add which tag was created to the conversation_part.tag.created topic payload | Community
Skip to main content
Submitted

Add which tag was created to the conversation_part.tag.created topic payload

Related products:WorkflowsIntegrations, API & Custom ActionsData
  • August 12, 2026
  • 1 reply
  • 44 views

The payload for conversation_part.tag.created currently lists all active tags for a conversation, and does not indicate which tag initiated the topic. It would be helpful for routing web-hooks if the payload provided which tag was the new one.

1 reply

It does have which tag was added in data->item->tag->id, however, that only contains type, id, and name. If you want to know who/what added the tag you have to iterate through data->item->conversation->tags->tags