Add Workspace/Help Desk theme color and contrast customization | Community
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Add Workspace/Help Desk theme color and contrast customization

Related products:Core Inbox
  • November 19, 2024
  • 1 reply
  • 17 views

Please add Workspace theme color and contrast customization for individual teammates, similar to Slack theme customization.

I’m only asking for this since the UI updates on 11/18 reduced the amount of contrast between elements which means it’s more challenging to differentiate some things.
 

For example, before the light theme had a white background, and unread messages had black text versus read messages with grey text. Much easier to see at a glance.

Now it’s a very light grey background, read messages have a darker grey text, and read messages have a lighter grey text. 

 

 

Basically everything is fuzzier now. Dark mode isn’t a substantial improvement.


Please, add the ability to customize workspace themes or offer a few different options including at least one with high contrast. 

 

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • January 6, 2025

Hi ​@Chelsea 

Jennifer here from Intercom 😊

Thanks for this feedback, It is a great idea so I will let our Product Team know and keep my fingers crossed for you! 🚀