Conversation tags are currently only visible on one message in the conversation. This makes it difficult to find a conversation’s tags as we need to skim through the entire conversation in order to identify them.
I suggest adding a conversation tags attribute in the “Conversation Attributes” section of a conversation, in the right panel. When hovering on a tag in the Conversation Attributes section, it should allow us to remove it.
Here is a mockup of the design
With Highlighting:
Without Highlighting:
