The Middle Pane on tickets shows the ticket id, user and company. This is great and does provide a nice quick overview.
Adding User and company would be very beneficial to see on Conversations also as this information is critical for agents when working in a B2B support capacity. Currently the only way to see company is to expand the Company Details section, this adds extra time and clicks to the teammates flow.
Adding some of the high-level company details to the Middle Pane would be amazing!