We currently need more support for regions across the board for Intercom Phones. This is holding up our entire transition from our current Five9 telco system to Intercom’s Phone system as we also have TFNs in various countries that are not currently supported by Intercom (backed by Twilio).
This is a HUGE roadblock for us to legitimately use and leverage Intercom Phones effectively for regions outside of support with a HUGE technical customer population (e.g. India, Singapore, etc).
As a tech company with international customers abroad in all regions and dozens of countries, the ability to not support major Tech hubs such as Singapore, India, UAE, Brazil and others is an incredible gap. This causes us to have two separate workflows for supported and non-supported countries. This is not ideal for any company who has customers in large technical user regions like the latter countries mentioned.
Please work with Twilio to expand region and country support for various other countries abroad. This is kind of mind boggling that Intercom, a widely used international support platform, does not support the largest tech hub regions on the planet.