When email from a customer is received, firstly client's name is displayed and then subject. Names could be repeating much more often while subjects have more chances to be unique. Making Subject visible first will help to visually differentiate between client’s queries.
Submitted
Adjust the formatting of the email conversations.
+3- Intercom Team
Hi
Jennifer here from Customer Support 😊
I will pass this suggestion on to our Product Team on your behalf 🤞
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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