Hello,
Currently, setting wait times is a heavily manual task. Since Intercom calculates wait times as a company-wide average, we can't rely on the automated setting without giving inaccurate info to regional customers. Managing this manually across multiple inboxes is not only time-consuming, but it also creates a high risk of markets accidentally overriding each other's updates.
It would be a huge improvement if Intercom could support market-level wait time management auto-calculating per market. This would make the workflow much more user-friendly and eliminate cross-market errors.
