Feature request: Advanced layout & branding options for News Center (Proactive Support Plus)
The News Center is used as a standalone, customer-facing page and should support the same level of branding, layout flexibility, and visual consistency as other Intercom surfaces.
Current limitation
The News Center currently offers very limited layout and branding options:
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No configurable Hero block (headline, description, visual focus)
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No ability to integrate or style a Hero section similar to the Help Center
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No support for custom fonts
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No option to configure a favicon
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Overall layout flexibility is limited
As a result, the News Center cannot be fully aligned with a company’s corporate identity or visual standards.
Why this is important
When operating the News Center as a standalone page, companies expect to:
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Clearly communicate context and purpose via a Hero section
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Apply their brand typography
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Use a custom favicon for recognition and professionalism
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Maintain a consistent look & feel across Help Center, product, and other customer-facing pages
Without these options, the News Center feels visually disconnected and less suitable for official communication.
Requested enhancement
We propose extending the News Center layout and branding configuration to include:
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A configurable Hero block (headline, text, optional background/image)
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Styling and layout options for the Hero block (similar to Help Center)
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Support for custom fonts
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Ability to define a custom favicon
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Greater flexibility in overall layout structure
How this would support our workflow
These enhancements would enable us to:
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Present News in a more structured and engaging way
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Fully align the News Center with our brand guidelines
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Use the News Center as a professional, standalone communication hub
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Improve customer trust and recognition