I would love to see an enhancement added that allows notifications to be created (defined via a workflow) when certain tags are used on a conversation. For instance, if a convo is tagged as “Abusive Customer” it could alert a certain Ops team for review, if it is tagged as “Outstanding Response” it could alert the Quality team, or another tag could just specifically alert an individual person.
Submitted
Alert an individual (or group) via workflow when conversation is tagged
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