All conversations should appear in Reports

Conversations that only have a communication from the customer without reply from the customer, are not considered actual conversations and do not appear in reports. A conversation is considered a conversation when at least 1 communication from a teammate AND a communication from a customer exists. Only then will the conversation appear in reports. (According to Intercom Support)
But in our environment we often proactively send conversations to customers, for example informing them we have seen an issue in our monitoring systems and have already solved the issue. It is mandatory that these conversations appear in the customer reports as it shows that we are proactive and solve issues for customers before they even notice them.