Allow agents to see Comments in the Activity, not the change of ticket state

Right now, when I respond to a ticket and change the ticket state, the only thing I see when looking at the side panel for that ticket is “Moved to Submitted” or “Moved to ‘Waiting on Customer’ instead of the actual message I sent. We already have the option to filter for the different ticket states, so what I’m seeing when I glance at the ticket shouldn’t be the ticket state, rather it should be the start of what I’ve sent to the customer. Being able to glance at a ticket and see my last response helps be more efficient without having to open up the ticket to see my last response.