Our users primarily consume Help Center articles on mobile devices. The “Did this answer your question?” section takes up a significant amount of screen space and includes substantial whitespace, reducing the amount of article content visible to users.
We would like the ability to:
- Disable article reactions entirely.
- Hide reactions until the user reaches the end of the article.
- Minimize the reaction UI on mobile.
For mobile workflows, screen real estate is limited and article content is more valuable than feedback controls. This limitation is preventing us from adopting Intercom Articles in our mobile application.