Allow auto-close on macros with required attributes set | Community
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Allow auto-close on macros with required attributes set

Related products:Integrations, API & Custom ActionsWorkload Management (Conversation Assignment)
  • September 19, 2026
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I created a macro that sets conversation attributes and tags, and auto-closes when I send.

It worked perfectly, set the conversation type attribute and then closed it.

Then I added a setting requiring that one conversation attribute be set in order to close a conversation, which we need.

Even though I’m setting the conversation attribute before the auto-close action on the macro, I can’t actually send the macro because the conversation cannot be auto-closed without the attribute set. The ordering of the actions does not solve the issue, the auto-close action shows in red and I can’t send until I remove it.

I’ve removed auto-close as a workaround but I’d really like to be able to add it back.