Allow CTA button styling (e.g. sharp corners) in in-app messages / popups | Community
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Submitted

Allow CTA button styling (e.g. sharp corners) in in-app messages / popups

Related products:Messenger
  • May 26, 2026
  • 3 replies
  • 22 views
V

Right now, CTA buttons in in-app messages (popups) have fixed styling with rounded corners and no option to customize their appearance.

It would be really valuable to allow basic button styling controls such as:

  • Corner radius (e.g. sharp vs rounded edges)
  • Padding / size
  • More flexibility in visual appearance

This is especially important for maintaining brand consistency across channels, since email templates already support more advanced button styling.

At the moment, the lack of control in popups creates inconsistencies in UI/UX and limits design flexibility.

3 replies

C
  • Canyon Sales
  • New Participant
  • May 29, 2026

Agreed! I like intercom, but it does not match the aesthetic styling of our website. Without sharp corners, it feels disconnected and unprofessional (specifically because it doesn’t match the rest of our site). 

Without sharp corners, we may not be able to justify using intercom in the long run. 

S
Intercom Team
Forum|alt.badge.img+6

Hi ​@Victor Rundberg & ​@Canyon Sales, Seán here from the Fin technical support team 👋

I completely understand what you mean here and we are always trying to improve the product with great customer feedback like this, thanks for sharing it. The best place to raise and track requests like this is our Community Product Wishlist. I'd recommend searching there first to see if a similar idea already exists, and if it does you can upvote it or add your comments. If not, you can create a new request here: Product Wishlist.

V

Hi ​@Sean Meade Forum Support Lead. 

 

Isnt this forum where I raised this the link you just provided? And if not, can’t you take that to the product teams as a feature request, similar to how many other companies work? Would highly appreciate that. Thanks.

 

/Victor

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