Hi Intercom Product Team,
We’d like to request an enhancement that allows “dofollow” hyperlinks for verified external domains — specifically when linking to a company’s own website from its Intercom Help Center (help.example.com)
We’ve optimized 250+ Help Center articles with complete SEO best practices, including meta titles, descriptions, H1s, H2s, image formats, alt texts, and word count improvements. Our goal is to drive users from our Help Center to our main website (example.com) for deeper product engagement and better organic visibility.
Currently, all external links (even those pointing to our own company domain) are automatically set to “nofollow”, which prevents search engines from passing link equity and impacts our SEO performance.
Enabling “dofollow” linking for verified domains owned by the same company would significantly improve SEO continuity, user experience, and brand visibility — without compromising platform integrity or security.
We truly appreciate Intercom’s focus on flexibility and innovation and hope this can be considered for future releases 🙏
— Uttam