Currently, the Intercom help center only supports H1 and H2 headings, and any attempt to use H3-H6 headings results in them being automatically converted to H2. This limitation poses a challenge for creating accessible content, as screen readers heavily rely on a comprehensive and hierarchical structure of headings to facilitate easy navigation for users with disabilities.
I request that Intercom extends the support to include H3-H6 headings in the help center articles. This shouldn’t be a heavy lift, as heading level support has been an integral part of the internet for a long time. Allowing a broader range of headings will provide a more granular and structured content hierarchy, which is a best practice for accessibility. This enhancement will benefit users who depend on screen readers by improving their ability to navigate articles efficiently and effectively.