Hey everyone,
I’d love to suggest a feature for Intercom Workflows: the ability to add internal notes (comments) that are only visible to bot editors, without being included in the actual conversation with users.
Right now, our team has resorted to a workaround—creating a custom attribute called INTERNAL NOTES where we manually store additional information. However, this isn’t an ideal solution, as it’s not designed for quick reference or team collaboration within the Workflow editor.
A dedicated internal notes section within each Workflow would help bot editors:
✅ Add context or explanations for specific Workflow steps
✅ Keep track of decision logic without affecting the customer experience
✅ Improve collaboration among team members working on bot automations
This would be a simple but powerful improvement for teams managing complex Workflows.
Thanks!