We are only using conversations in Intercom, not tickets. Currently, the “Jira for Tickets” app maintained by intercom does not support linking Jira tickets to Intercom conversations, only Intercom tickets. A message saying “ Jira for Tickets app only works within a context of a ticket.” is displayed. I see no reason for not being able to link conversations. I can’t switch to tickets and don’t want to create tracking tickets just for this purpose. We are trying to reduce the required administration overhead, not increase it.
Thank you!