Hi! I understand the function of the side-conversation is for external communication and internal Slack communication, however many of our customers that reply to them still copy their Account Managers from our team for visibility, and it looks bad when, as the Support team, we have to remove our own relevant teammates from the CC list just to send the email. Would be nice if that could get unblocked! :)
Submitted
Allow members of same workspace to be included in a side conversation
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