As our Help Center scales, being limited to a single instance of each homepage section (like Articles) is becoming a constraint.
Today, the Articles section is the only place Intercom supports true single-sourcing on the Help Center landing page, making it extremely valuable real estate.
Allowing multiple instances of the same section type would let teams write content once and surface it in different strategic contexts (like Onboarding and Strategic Guides) without duplicating articles or distorting the core IA.
These content types serve different user intents and don’t naturally belong in the main journey hierarchy, so offsetting them visually improves UX, discoverability, and scalability.
Since these components already exist, enabling multiple instances feels like a low-lift extension rather than a net-new build, and would unlock much more flexible, future-proof Help Center design for growing knowledge bases.