Currently, when Notion content is synced to Intercom, the articles are view‑only and can’t be published to the public Help Center. This prevents teams like us that use Notion as their source of truth from publishing those articles directly to customers.
We currently have to manually copy articles from Notion, paste it to Intercom, fix the formatting and then publish it.
It also means, when we have to make any changes or update the articles, first we have to update the article on Notion, then copy the changes content, edit the individual article in intercom, paste the new content, fix the formatting and then publish it.
It would be very valuable if synced Notion articles could be published to the Help Center while still being managed in Notion, so updates continue to sync automatically without manual copying.