We currently use outbound messaging to greet all new users and guide them to available support channels (Help Center, chat). However, the message can only be sent from a teammate, even though Fin can handle replies if the user responds, which they often do.
For the sake of transparency and a better user experience, it would be great if we could set Fin as the sender. This way, users know they’re interacting with an AI from the start, rather than expecting a human response. At the moment, the only alternative is to explicitly state in the message that our bot will be responding, which can come across as a bit tacky.