- Our team works primarily via email and does not use in‑app chat.
- When creating a new conversation, the composer currently defaults to Chat, which requires manually switching to Email each time.
- It would be helpful if there was a workspace setting to set the default channel to Email when starting a new conversation from the Inbox.
- This would save time and reduce mistakes when messaging users who are not yet in our Contacts.
Submitted
Allow setting default conversation channel to Email or something else in settings rather than just Chat
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