Our team would like to have the same states options for conversations as there are for tickets, instead of 3 fixed states “Open”, “Snoozed” and “Closed”. This way a conversation that is waiting for a reply from a customer is easily distinguishable from one where we are doing some research or are waiting for a reply from an external partner.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.