Allow the News Center to be limited to users and leads only | Community
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Submitted

Allow the News Center to be limited to users and leads only

Related products:Messenger
  • May 11, 2026
  • 1 reply
  • 17 views

Siobhan Robson

Currently if you select to use the News feature of Intercom Messenger, you have an option to publish any news articles to the static news centre. This is useful for archiving/external linking purposes. However, this news centre is fully public and open to visibility and the audience can not be limited in any way.

 

This is an issue for our business as there are sometimes news articles that we wish to publish to our clients that contain sensitive information. We should be able to set up the news centre to be able to limit visibility only to logged in users or leads, so we can have the static URL as needed for linking in other areas (e.g. Help Centre articles or other chats or news articles), without the news centre being open to anyone who finds it.

1 reply

Aleksei O
Innovator ✨
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  • Innovator ✨
  • May 11, 2026

Hi ​@Siobhan Robson ! If I understood you correctly, you’d like to limit the News audience for certain users. In this case, you can create a Newsfeed for each of these audiences and apply it whenever creating a new news piece. 

You can find the setting here:

https://app.intercom.com/a/apps/YOUR_WORKSPACE_ID/settings/proactive-support/newsfeeds