Our customers handle CAD files that they often need to send to us to investigate for support reasons. Not being able to receive them via the widget forces them to go out to their email client to send them by email, which is not the greatest experience.
Having an option where we can edit our intercom messenger settings to allow certain other file extensions on a customised basis would solve this problem more generally.
I think this should be possible - I did this for CSVs recently
https://www.intercom.com/help/en/articles/3074152-accessing-unsupported-attachment-file-types
Oh, you're right. Thank you for that. For some reason, our leads are saying they can't upload the specific file types I had already approved in that security setting, which made me think it wasn't supported. I wonder what's going on. I’ll write to support.
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