.Currently, the Branch condition in Fin workflows only supports Escalation Guidance — you can branch based on which Escalation Guidance was triggered (e.g. Frustration, Legal escalation, Speak to a Human). Regular Guidance articles are not available as branch conditions at all.
For example If Fin handles a conversation using a Guidance (e.g. spam detection), we want to route or deprioritise that conversation differently in the workflow — without it being treated the same as a other messages in the workflow. There's currently no way to detect or act on when regular Guidance was used.
Add the Branch condition dropdown to include regular Guidance articles alongside Escalation Guidance, so teams can build more granular routing logic based on how Fin actually handled the conversation.