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Allowing to create/reuse global ticket attributes

Related products:Tickets
  • May 8, 2026
  • 0 replies
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Aleksei O
Super User ✨
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Currently, ticket attributes are  created manually per each ticket type, which contradicts with the logic of most support orgs, where same/similar attributes are used across all tickets types for better analytics. 

It is currently, extremely time-consuming to re-create these attributes for every ticket, and copy-paste the names if you are using 3rd party automations. Please allows us to create global ticket attributes or to at least reuse them across multiple ticket types.