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Any plans to allow Google Tag Manager

Related products:Knowledge & Help Center
  • May 1, 2023
  • 1 reply
  • 22 views

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Are there any plans to allow the addition of Google Tag Manager to our public help centre, e.g. mandoe.help?

This would allow us to track visitor behaviour with Hotjar screen recordings.

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • June 26, 2023

Hi @doig-mm 

Jennifer here from customer support ✋
 

It's not possible to add Google Tag Manager to your Intercom help centre at the moment 😕

 

I'll pass this along to the product team as a feature request ✍️ 

 

Although you can't add GTM, you can add Google Analytics to your help centre.

 

👉 To do this, go to your Help Center Settings → select the Analytics tab → add your GA tracking ID ✅

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We also have an article here that goes into more detail about setting , in case you haven't already checked it out 👇

https://www.intercom.com/help/en/articles/1346547-integrate-google-analytics-with-your-help-center?location=conversation