We have all /knowledge/ files being picked up by a github action which pushes our articles to intercom. When we create the article on intercom we'll get an ID, which we'll then add to that document's frontmatter so updates can be pushed to the correct article on intercom also.
Two gaps remain:
- the api doesn't offer a way to specify the visibility of the articles, so that will be a manual step upon creation.
- the api also doesn't let you specify a destination folder. I think this is just a thing for humans (i.e. the ai will see the doc no matter what) but it would be nice to organise the files better.
any chance of these gaps being implemented?