We will be migrating our approximately 800 HTML-based help articles to Intercom public articles. Presently, the articles API does not support adding callouts. We will need to manually update our articles after they are imported to add the required callouts. It would be a big time saver if the article API could be updated to support formatting callouts.
I can also see this being useful in a situation where articles are exported via the API, updated with a script, and then updated by using the API. I’ve seen some other conversations in this community about teams using this approach to make mass updates to their articles, such as changing a product or feature name. If I understand how the API works, I think this workflow could remove all callouts set up in the original articles when the article body is updated.