It would be great to have the option to use tags for relevant articles.
Intercom has a machine learning model that helps create relevancy for articles. For our company, we have multiple products which will have very similar titles. Unfortunately, this will create issues where the learning model may be recommending certain articles that aren’t exactly related. Tagging may be taken to account by the learning model, however, it would be great to have an option to determine article relevancy strictly with tags (e.g. surfacing only Product A-tagged articles when viewing a Product A-related article)