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Assign only teammates that are part of the team inbox

Related products:Core Inbox
  • October 14, 2025
  • 1 reply
  • 35 views

Pamela Van Gasse
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At this time, when a conversation or ticket is assigned to a certain team inbox, each available teammate can be assigned to the conversation or ticket.
When a team inbox is assigned to a conversation or ticket, it makes more sense that only the teammates that are a part of that inbox, can be selected to be assigned to the conversation or ticket.

Ideally a configuration option would exist to decide which behavior is best suited for your environment.

1 reply

  • New Participant
  • May 29, 2026

We use intercom primarily for Support. However we have colleagues from Engineering, Product, QA, Marketing, Security, Finance, etc.. that also have full seats for various reasons.  They will never own a conversation. However every time I want to assign a ticket I have to scroll through all their names.  Pamela’s idea would work for me also.