I would love to be able to attach an Intercom article to a ticket, so we can track which article solves/was used on a ticket. A tagging system would be nice, as in, marking multiple tickets with, as an example: “Solved issue”, “Helped towards a solution”, “Not used”.
This would help us implement the methodology Knowledge-Centered Service (KCS - https://library.serviceinnovation.org/KCS)
Thank you!
+3Hi
Jennifer here from Intercom 😀
I will pass this feedback on to our product team as a feature you would like implemented. I’ll keep my fingers crossed for you.🤞
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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