Would like the ability to do attributes based on dependencies so if a specific attribute value is selected then another attribute field would pop up to add information in. This is specific to things where additional context is required.
Released
Attribute dependencies for Tickets
+3- Intercom Team
Hi
Jennifer here from Intercom
Can you elaborate a bit more on this for context for our Product Team? 🚀
+1- Intercom Team
This is currently in Beta for conversation attributes, ticket attributes coming in the future! We don’t have an ETA for this yet though.
https://intercom-en.insided.com/ideas/i-d-like-to-show-conversation-data-to-agents-conditionally-based-on-attributes-selected-4031
+1- Intercom Team
This feature has been released: https://www.intercom.com/help/en/articles/10147816-conditional-ticket-attributes
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