We have a team of 18-ish and we want to auto-assign chats. However, our team has “shifts” of Intercom and other shifts where they are doing other things throughout the day. We can’t use auto-assign without everyone having to go in multiple times a day and setting themselves as “Away”. I would love to be able to set up shifts for teammates. Example -- Joe takes chats M,T,Th 10am-1pm, WF 2-5.
Submitted
Auto-Assign based on shifts
Agree - Would be good to define workflow routing by Time of Day.
So a workflow would change team inbox routing at lets say 3pm to route conversations to a different team inbox for the ‘new’ agents starting their shifts. < so they the time attribute doesn't have to match to opening hours.
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