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Auto-embed links to existing articles with @ + begin typing existing article title

Related products:Knowledge & Help Center
  • October 3, 2025
  • 2 replies
  • 15 views

Google Docs has a wonderful feature.

When I use @ and continue typing, it automatically finds other, existing Google Drive content to embed as a clickable link in my current Doc

I would like to have this same functionality in Intercom

Currently

When I want to include a link, I have to:

  1. Type the text I want to appear
  2. Highlight it
  3. Select the link icon
  4. Type or search for my link
  5. Select the link

With this feature

I want to be able to

  1. Type @ and then continue typing the title of an existing article
  2. If it automatically appears, press Enter to add the article title as a hyper link
  3. If it does not automatically appear, search for it, then select it

Thanks for considering! 

 

2 replies

  • New Participant
  • October 3, 2025

Hi Ryan, great idea! 👍 Intercom doesn’t support @mentions for linking yet, so the manual method is the only option for now. Your suggestion would definitely make cross-linking faster — hope the team adds it soon!


  • Author
  • New Participant
  • October 3, 2025

Exactly!