Currently we have follow up’s made using a workflow and find creates the follow up. We would like to be able to show the user that sent the last message as the one sending the follow up rather than Fin to make it more personalized.
We are not seeing a good response to those follow ups and does look like users are disregarding the follow ups knowing that it is a bot.
We think keeping it personalized and showing the user as the one sending the follow up will engage users more.