Auto-response for SMS sent to Intercom Phone Number | Community
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Auto-response for SMS sent to Intercom Phone Number

Related products:Messenger
  • October 8, 2024
  • 3 replies
  • 34 views

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Currently SMS sent to the Intercom Phone number receive no auto-response and go into a black hole. This is a hard fail from our acceptance testing and we cannot proceed to implement Intercom Phone and SMS without it.

Minimum Solution: Auto-response via SMS that the number cannot receive SMS.

Better Solution: Allow Intercom Customers to set their own auto-response

Best Solution: Auto-forward SMS to another number.

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • October 15, 2024

Hi @Jack Etherington 

Jennifer here from Intercom

I will add this to your wishlist for our Product Team 🤞


Jennifer K
Intercom Team
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  • Intercom Team
  • October 15, 2024
NewDiscussion ongoing

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  • Active User
  • March 7, 2026

@Jennifer K Any update?