Today, when starting a 1:1 outbound conversation from the Inbox, the “From” address defaults to the workspace default reply address, and teammates can manually pick any verified custom address from the dropdown. This is error-prone in multi-brand setups where different brands need different sender addresses.
Request: Add an option so the outbound “From” address is automatically selected based on the customer’s brand (and ideally other attributes like market), so the right sender is used by default and reduces mistakes when many addresses are available.
Use case: A teammate opens a customer on Brand A and clicks “New conversation” - the “From” should default to Brand A’s default address, not the workspace default.