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Automate tracker ticket attributes and assignment

Related products:Core InboxWorkflowsDataTickets
  • February 9, 2026
  • 1 reply
  • 24 views
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I would like tracker ticket assignment and attributes to be able to be mapped to conversation attributes. This would be a significant efficiency improvement and reduce duplicative work. I know it can be done via API but it would be great to be able to do it via Intercom UI

1 reply

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Hi Patrick,

Saw your post about automating tracker ticket attributes from conversation data. I build Intercom apps — I've shipped integrations using their APIs, Canvas Kit, and workflows.

What you're describing (mapping conversation attributes → tracker tickets automatically) is definitely buildable. I could put together a working solution fairly quickly.

Would you have 15 minutes to walk me through your current workflow? I want to make sure I understand exactly which attributes you need synced and when.

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