Automatic Away Mode for Teams/Inboxes or for individual users | Community
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Automatic Away Mode for Teams/Inboxes or for individual users

Related products:Workload Management (Conversation Assignment)
  • September 21, 2026
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Our Support, Sales, Onboarding and Billing teams all use Intercom so we have different set ups and way of working for each team. For our Support team, being able to use Assignments with Automatic Away Mode is really important so conversations don’t keep on loading up individual inboxes. However, there is only a global setting for Automatic Away Mode, which means other teams would also be affected when we switch this feature on as they will be set to Away without knowing it. So unless they are constantly monitoring Intercom (they work in other systems too) then they might not receive a reply or it gets unassigned from their inbox. Can you please consider adding more value to this feature by letting us choose the users it should only take effect on? Thank you.