Automatically change status to active when the agent starts typing again on Away mode | Community
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Automatically change status to active when the agent starts typing again on Away mode

Related products:Core Inbox
  • July 10, 2025
  • 0 replies
  • 8 views

When our agents are logging back in after being “Away”, it would be beneficial to have the status automatically change to Active when the agent starts typing again.  This would save our agents from having to turn it back on when they return to their desks and are active on chat again.