Its terrible practice that an internal intercom article does not recognise and update the url of another intercom article when a change is made, meaning article links break with no user alert.
The system should recognise that article a has been linked to article b, if article a updates the title it should automatically update the article link without requiring manual intervention,
+7Hey
I completely get your frustration there—broken links are a proper headache.
Until Intercom sorts out a native fix for that, I’ve found a bit of a "pro" workaround that should save you the aggro of manual updates:
When you're linking your articles, try stripping the URL back to just the ID. For example, instead of using the full address: https://www.intercom.com/help/en/articles/9639255-getting-started-with-intercom
Just use the ID portion: https://www.intercom.com/help/en/articles/9639255
By using only the ID, Intercom will automatically redirect the user to the correct, updated title every single time, regardless of how many times you change it. It’s a much more robust way to handle it and stops those links from going pear-shaped.
Hope that clears things up for you!
Cheers,
Roy 🇬🇧
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